FitCause FAQS

Frequently Asked Questions


Participant FAQs


Q: How does it work?

A: It's simple, just follow these four easy steps!

Q: Is my contribution tax deductible?

A: Yes, the entire contribution (donation + processing fees) is tax deductible. You will receive a receipt from us that you should retain in your records for tax purposes.

Q: When is my credit card going to be charged?

A: Your credit card will be charged after the fundraising campaign is complete. You may see a pending charge on your account before then, depending on your bank.

Q: How much does it cost to set up a personal fundraiser?

A: Nada! We are here you help you raise money for a cause that you love! Pick a nonprofit, tell your family, friends, co-workers about your fundraiser. Collect donations to support the cause and get moving for good!

Q: What activity trackers / apps can I use to track my activity on FitCause?

A: Currently you can use the following to tract your activity on FitCause: Nike+ (FuelBand and Nike+ Running App), Jawbone Up, FitBit Devices and FitBit App, Moves App, and RunKeeper.

Q: How do I create my own fundraiser?

A: It is easy! Select one of our many charities, create an activity and fundraising goal, and get moving. See here for more information.

Q: How do I become a FitCause Ambassador:

A: Are you passionate about fitness and inspiring others to give back through an active lifestyle? Apply to become an ambassdor.

Q: What is a FitCause Ambassador:

A: Our Ambassadors are a group of local fitness experts, instructors, philanthropists and leaders in their respective communities. These individuals embody the lifestyle and culture of FitCause and are passionate about giving back to their communities. They perform at the highest level in their respective fields and inspire us every day to be active and to give back.




Non-Profit FAQs

Q: How can I get my nonprofit listed on FitCause?

A: Please reach out and tell us more about your nonprofit!

Q: How does it work?

A: It's simple, just follow these four easy steps!

Q: How can I track how my event is doing? Are there event reports?

A: Yes, we have an admin view page so that you are easily able to see how many people are supporting the cause and how much they've collectively raised for your organization.

Q: How much does it cost to set up a campaign?

A: Our pricing varies by level of usage. It is free for individuals to use FitCause and the base level for nonprofits is ONLY $99 to set-up a charitable mission for up to 100 people!

Q: Will I get my donors contact information?

A: If a donor chose to make a "public" donation then we will share their contact information with you.

Q: What is the processing fee for each donation?

A: Processing fees are 4.99% per transaction, billed after your campaign is over. Credit card processing charges are billed directly from Stripe. Upon signup you will enter your Stripe API keys for us to send payment directly to your organization. FitCause never touches the funds from donations.

Q: How can I get my nonprofit listed on FitCause?

A: Please reach out and tell us more about your nonprofit! It may take up to 48 hours to verify your organizations charitable status.

Q: Tell me more about the widget feature

A: The widget is a great way to add an exciting component to your website / blog. Instead of driving traffic to www.fitcause.com you can get individuals excited about your nonprofit and interested in the campaign on your own pages. See an example.



Have more questions? Please reach out here.